rates are calculated during checkout. Shipping rates apply to all orders within theUnited
States,includingHawaiiandAlaska. All orders are
typically shipped within 24 business hours unless you are notified otherwise. All orders addressed in the
Statesare shipped via
USPS Priority or UPS Ground and take between 2 to 6 business days to arrive. Hawaii/Alaska and PO Box orders
are shipped via USPS Priority Mail and generally take between 3 to 5 business days to
We currently do
not ship to international countries. Customers from international countries should contact us for shipping
rates and information. All International orders are subject to higher shipping fees. To obtain a shipping
quote, please email us at contact@ToxicWaterSolution.com with your shipping country and the product
number(s) of the item(s) you would like to purchase.
A Return Merchandise Authorization (RMA) number must be requested
within 30 days of delivery of the order. Requests must be made by emailing: contact@ToxicWaterSolution.com or calling 1-405-936-3333 with either your order number or full billing name and
return shipping fees are the customer's responsibility unless the return is due to our error or manufacturers
Returns must have a Return Merchandise Authorization (RMA) before being
returned the return shipment may refused by ToxicWaterSolution.com.
All returns must also contain all parts that were sent, along with all original
All performance or product expectations are done verbally or in writing with the
customer and do not exceed the manufacturers system specs.
New test results will be required on raw and treated water for all water before a
return is authorized and allowed for any whole house system being returned. If a system is purchased on water with
unknown contaminates or is installed on water with contaminates that could harm the system or for which the system
is not designed to handle, your warranty may be void and no return will be accepted.
It is recommended well water be tested prior to
purchasing for a well.
Shipping fees are not refundable.
All refund amounts will be based on the manufacturers warranty and return policy and
ToxicWaterSolution.com return policies. Refunds will be issued back using the payment method you used when you
placed your order. Refunds take up to 7 business days to process once we receive the return. For returns that don't
qualify ToxicWaterSolution.com for the manufacturer's money back guarantee due to improper installation, improper
use and/or neglectful damage, no refund/credit will be given.
Refunds will be less then the original amount if any of the following conditions
If an item is returned without all parts, your refund may be subject to a 15% restock fee.
All returns due to customer "change of heart" are subject to refund minus shipping to the
All returned product must be in reasonable condition for resale. All damaged returns will be
subject to a 15% restock fee or total retail cost of all damaged parts, whichever is higher and shipping.
ToxicWaterSolution.com is not responsible for damaged equipment being returned.
Returned orders without an RMA that fall within the return policy of both the manufacturer
and ToxicWaterSolution.com will be subject to a refund minus shipping both
Returned orders without an RMA that do not fall within the return policy of either
ToxicWaterSolution.com or the manufacturer will be issued no refund and customer will be contacted to arraign
return shipment to them or the package may be refused upon delivery to ToxicWaterSolution.com.
You can cancel your order for any item provided that the order
has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process,
it cannot be canceled by you or by our customer service department. However, you can return the item for a refund
as described in Shipping & Returns.
If an item is refused upon delivery at no fault of
ToxicWaterSolution.com, the customer will be charged a 10% restock fee. ToxicWaterSolution.com can not be liable
for the shipping charges if the item is refused before delivery.
Freight packages that are refused will be charged a 15% restock in addition to
freight charges both ways.
All damage claims on deliveries must be made with 15 days of
arrival to customers home or business.
30 Day Money Back
We offer an unconditional, 30-day money-back guarantee (less the cost
of shipping and handling). A Return Merchandise Authorization (RMA) number must be requested within 30
days of delivery of the order. Requests must be made by emailing: contact@ToxicWaterSolution.com or calling 1-405-936-3333 with either your order number or full billing name and
ToxicWaterSolution.com Responsibilities and
representatives will recommend an overall water filtration, treatment, and/or conditioning system solution based
upon all the information we receive via email, fax and verbally by the customer. ToxicWaterSolution.com can not be responsible for a
recommended solution that falls short resulting from lack of information about other conditions that exist in the
Purchasers are advised that water quality conditions vary by area. Product
performance may be affected by these variables, and for optimum performance purchasers should verify prior to
ordering that their local water quality falls within ToxicWaterSolution.com recommended specifications. Our
representatives base all product recommendations on information provided by our customers; if other conditions
(i.e. water, installation space, power, water pressure, etc.) exist which were not prior disclosed, then
additional/other products may be required to make the overall solution successful. However, as always, we are
committed to working with the customer to help remedy any troubled solution by providing the customer with the most
effective and affordable solutions available.
ToxicWaterSolution.com may not be
financially responsible for any service, 100% satisfaction guarantee or warranties that has resulted from improper
application, poor handling, neglectful damage, set-up, installation, start-up procedure and/or lack of thorough
follow through of installation procedures found on or with the unit and in any service guides, product manuals
and/or related website pages.
The Satisfaction Guarantee and Performance Guarantee do not apply to commercial or
custom built systems/filters. Manufacturer’s warranties do apply.